Refund policy

Return and Refund Policy

At Tubba, we follow a clear and strict policy to handle returns and refunds in a fair and transparent manner.

Replacement product will be deliver within 3-5 working days

Refunds are processed and credited within 3–5 business days to the original payment method

Return Window

Customers can request a return within 3 days of receiving the product.

Eligible Conditions

Returns and refunds are applicable only in the following cases:

  • The product is damaged at the time of delivery

  • The wrong product has been delivered

Requests made for any other reasons, including change of mind, misuse, or normal wear and tear, will not be accepted.

Return Process

To initiate a return or refund request, customers must contact our support team within 3 days of delivery and provide valid proof (images or video). After verification, the return process will be arranged.

Replacement / Refund

  • A replacement will be provided in most cases

  • If a replacement is not available, a refund will be issued

Return Shipping

Return pickup and shipping charges will be handled by us. Customers are not required to pay any additional amount.

Refund Method

  • Refunds will be processed through the original payment method

  • For Cash on Delivery (COD) orders, customers will need to provide bank account details for refund processing

Refund Timeline

Refunds are processed within 3–5 business days after the returned product is received and inspected.

Important Conditions

  • The product must be unused and in original condition

  • Original packaging must be intact

This policy ensures that genuine issues are resolved quickly while maintaining a fair system for all customers.