Privacy Policy

Effective Date: October 2025

At Tubba Herbal, we value the trust you place in us and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our website https://tubba.in. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to process your orders, communicate with you, and improve your shopping experience. The types of information we collect include:

• Personal details such as your name, email address, phone number, and shipping/billing address.
• Payment details (handled securely by our payment gateway Razorpay – we do not store card or banking information).
• Order information including product details, preferences, and purchase history.
• Technical data such as IP address, browser type, and device information collected automatically for analytics and security.

2. How We Use Your Information

We use the collected data to provide and improve our services. Specifically, your data is used to:

• Process and fulfill your orders, including shipment and delivery updates.
• Manage payments, refunds, and customer support requests.
• Communicate with you about your account, orders, and promotional offers (if subscribed).
• Improve website functionality, user experience, and product offerings.
• Comply with legal requirements and prevent fraudulent activity.

3. Payment Security

All online payments on tubba.in are processed securely through Razorpay. Razorpay is PCI-DSS compliant and uses industry-standard encryption to protect your financial information. Tubba Herbal does not store or access your complete card details, UPI PIN, or banking credentials at any stage.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve performance and personalize your experience. Cookies help us understand visitor preferences, maintain your shopping cart, and analyze site traffic. You may choose to disable cookies through your browser settings, but some features of the website may not function properly as a result.

5. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share limited information with trusted third parties in the following cases:

• With courier and logistics partners to deliver your orders.
• With payment processors like Razorpay for secure payment completion.
• With service providers that help us manage operations (such as IT support, email communication, and analytics).
• When required by law, regulation, or government authority.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including fulfilling orders, resolving disputes, and meeting legal obligations. You may request deletion of your personal data by contacting our support team at support@tubba.in.

7. Data Security

Tubba Herbal implements administrative and technical safeguards to protect your personal information from unauthorized access, misuse, or alteration. We use SSL encryption and secure servers to ensure your information is transmitted safely. While we maintain strong security measures, no system is completely immune to potential risks, and we cannot guarantee absolute data security.

8. Email and Communication Preferences

By providing your contact details, you consent to receive order updates, important service information, and promotional offers from Tubba Herbal. You can unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link included in our messages.

9. Your Rights

You may request access, correction, or deletion of your personal data, subject to applicable law. You may also withdraw consent for marketing communications. To exercise these rights, please contact us via email at support@tubba.in.

10. Third-Party Links

Our website may include links to third-party websites. Tubba Herbal is not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of those websites when visiting them.

11. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated effective date. Please review this page regularly for updates.

12. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data-handling practices, please reach out to us at:

Tubba Herbal
Email: support@tubba.in
Phone: +91 90824 27615
Website: https://tubba.in

© 2025 Tubba Herbal. All Rights Reserved. This Privacy Policy complies with Indian IT Act and Razorpay guidelines for data security.